Privacy Notice

1. What Information Do We Collect?

Personal Information Provided by You

We collect information you voluntarily provide when registering, creating an account, expressing interest in our products/services, or contacting support. This includes:

• Account Credentials: Usernames, passwords, and security verification details.
• Profile & Contact Data: Names, email addresses, phone numbers, billing/delivery addresses, and profile pictures.
• Payment & Billing Details: Credit card numbers, financial details, and transaction history required to process orders.

Information Collected Automatically

When you visit, use, or navigate the Sinkronos platform, certain non-specific information is automatically captured to maintain platform performance and security, including:

• Device & Usage Data: IP address, browser type, device name, operating system, language preferences, referring URLs, location metadata, and timing/mode of platform interactions.
• Cookies & Tracking Technologies: Pixels, web beacons, and cookies deployed to maintain your active session state and user preferences.

Information from Other Sources

If you choose to link, register, or log in via third-party accounts (such as Google, Facebook, or Apple), we receive authorized profile metadata from those providers.

2. How Do We Process Your Information?

Sinkronos processes personal data for a variety of legitimate business and operational purposes, including:

• Account Management: To facilitate seamless registration, secure user log-in, credentials verification, and account administration.
• Virtual Collaboration & Service Delivery: To operate, manage, and deliver interactive virtual classrooms, digital whiteboards, screen sharing, and audio/video communications.
• Support & Customer Service: To handle user inquiries, troubleshoot technical issues, and provide timely customer support.
• Administrative Communications: To send important system updates, product announcements, terms/policy changes, and transactional alerts.
• Transaction Management: To process payments, manage subscriptions, handle refunds, and facilitate order fulfillment.
• Inter-User Communications: To enable users to collaborate and communicate with one another within active whiteboard or meeting sessions.
• Security & Fraud Prevention: To continuously monitor system activities, identify potential security threats, prevent unauthorized access, and protect user data.
• Legal Compliance: To comply with applicable legal, regulatory, or court-mandated obligations.

3. When and With Whom Do We Share Your Personal Information?

We respect your privacy and do not sell your personal data. We share information only under the following specific conditions:

• Third-Party Service Providers: Trusted vendors, consultants, and service providers who perform essential functions on our behalf (e.g., secure payment processors, cloud hosting services, data analytics, email delivery, and customer service tools).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Corporate Affiliates: With our corporate affiliates (parent company, subsidiaries, or joint ventures), requiring them to strictly honor the protections outlined in this Privacy Notice.
• Legal Obligations: When legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We deploy cookies, web beacons, and similar tracking technologies to store your user preferences, analyze website traffic patterns, maintain active login sessions, and personalize your overall collaboration experience.

5. How Do Handle Your Social Logins?

When you choose to register or sign in using a third-party social media platform (such as Google or Facebook), Sinkronos receives authorized profile details (such as your name, email address, and profile picture). We use this information solely to create and authenticate your Sinkronos account. We do not control and are not responsible for the independent privacy practices of third-party social platforms.

6. How Long Do We Keep Your Information?

We retain personal data only for as long as necessary to fulfill the purposes outlined in this notice (such as maintaining your active account or complying with tax, legal, and accounting obligations). When we have no ongoing legitimate business need to process your personal information, we will securely delete or anonymize it.

7. How Do We Keep Your Information Safe?

We implement robust technical and organizational security measures designed to protect your personal data from unauthorized access, loss, alteration, or disclosure. While we continuously strive to protect your data, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We encourage users to access our services within a secure environment.

8. What Are Your Privacy Rights?

Depending on your region of residence (such as the EEA, UK, Switzerland, or Canada), you possess specific rights regarding your personal data, including:

• Access & Portability: The right to request access to and receive a portable copy of your personal data.
• Correction & Deletion: The right to request the correction of inaccurate data or the complete erasure of your personal information.
• Restriction & Objection: The right to restrict or object to our ongoing processing of your personal data.
• Consent Withdrawal: If processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, or to manage your communication preferences, you may log into your account settings or contact our support team directly.

9. Do California Residents Have Specific Privacy Rights?

Yes. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

• Right to Know & Access: You may request details regarding the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete & Correct: You may request the deletion or correction of your personal data held by us.
• Non-Discrimination: We will never discriminate against you for exercising your privacy rights.
• No Sale of Personal Data: Sinkronos has not sold or shared any personal data for commercial purposes in the preceding 12 months.

10. Do We Make Updates to This Notice?

Yes. We will update this notice as necessary to stay compliant with evolving legal standards and operational practices. Revised versions will be marked with an updated "Last Updated" date at the top of this page. We encourage you to review this notice periodically to stay informed about how we protect your information.

11. How Can You Contact Us About This Notice?

If you have any questions, comments, or requests regarding this Privacy Notice or our data practices, please contact us at:

• Email: info@sinkronos.com
• Phone: +507 6673-5262
• Postal Address: Sinkronos Inc. SA, RBS Tower #1206, Ramon H. Jurado Street, Punta Paitilla, Panama, Rep. of Panama